FCC Consumer Complaints – 26 February 2023
Introduction
On 26 February 2023, 406 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 570 complaints recorded the day before. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 406
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (58)
Where the complaints came from
Reports recorded on 26 February 2023 show 406 complaints originating from 311 cities across 41 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.3% |
| Florida | 39 | 9.6% |
| Texas | 28 | 6.9% |
| New York | 21 | 5.2% |
| Maryland | 16 | 3.9% |
| Ohio | 16 | 3.9% |
| Pennsylvania | 16 | 3.9% |
| North Carolina | 15 | 3.7% |
| Georgia | 14 | 3.4% |
| Illinois | 14 | 3.4% |
| Other states and territories | 169 | 41.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 189 complaints. This was followed by Internet, which accounted for 118 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 189 | 46.6% |
| Internet | 118 | 29.1% |
| TV | 77 | 19.0% |
| Accessibility | 11 | 2.7% |
| Radio | 10 | 2.5% |
| Emergency | 1 | 0.2% |
Phone complaints
189 complaints were recorded in this category, representing 46.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 46.6% |
| Billing | 34 | 18.0% |
| Availability (including rural call completion) | 20 | 10.6% |
| Number Portability (keeping your number if you change providers) | 20 | 10.6% |
| Equipment | 12 | 6.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.2% |
| Privacy | 4 | 2.1% |
| Interference (including signal jammers) | 2 | 1.1% |
| Junk Faxes | 2 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
118 complaints were recorded in this category, representing 29.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 42.4% |
| Billing | 31 | 26.3% |
| Interference | 11 | 9.3% |
| Speed | 11 | 9.3% |
| Equipment | 9 | 7.6% |
| Privacy | 6 | 5.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
77 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 31 | 40.3% |
| Availability | 22 | 28.6% |
| Loud Commercials | 11 | 14.3% |
| Billing | 9 | 11.7% |
| Equipment | 2 | 2.6% |
| Interference | 2 | 2.6% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.