FCC Consumer Complaints – 27 February 2023
Introduction
On 27 February 2023, the Federal Communications Commission recorded 912 consumer complaints relating to telecommunications services, this represented an increase from the 406 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 912
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (325)
- Most reported state/territory
- California (106)
Where the complaints came from
Across 661 cities in 49 states and territories, a total of 912 complaints were recorded on 27 February 2023. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 11.6% |
| Texas | 69 | 7.6% |
| Florida | 65 | 7.1% |
| Illinois | 62 | 6.8% |
| New York | 50 | 5.5% |
| Pennsylvania | 40 | 4.4% |
| Michigan | 37 | 4.1% |
| Georgia | 33 | 3.6% |
| Maryland | 29 | 3.2% |
| New Jersey | 28 | 3.1% |
| Other states and territories | 392 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 574 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 574 | 62.9% |
| Internet | 198 | 21.7% |
| TV | 114 | 12.5% |
| Radio | 18 | 2.0% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
574 complaints were recorded in this category, representing 62.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 325 | 56.6% |
| Billing | 80 | 13.9% |
| Availability (including rural call completion) | 56 | 9.8% |
| Equipment | 47 | 8.2% |
| Number Portability (keeping your number if you change providers) | 28 | 4.9% |
| Privacy | 13 | 2.3% |
| Junk Faxes | 11 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Interference (including signal jammers) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
198 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 39.9% |
| Billing | 73 | 36.9% |
| Speed | 16 | 8.1% |
| Privacy | 12 | 6.1% |
| Equipment | 10 | 5.1% |
| Interference | 8 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
114 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 36 | 31.6% |
| Billing | 34 | 29.8% |
| Availability | 31 | 27.2% |
| Equipment | 7 | 6.1% |
| Interference | 3 | 2.6% |
| Loud Commercials | 3 | 2.6% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.