FCC Consumer Complaints – 28 February 2023
Introduction
On Tuesday, 28 February 2023, 952 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 912 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 952
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (364)
- Most reported state/territory
- California (109)
Where the complaints came from
Reports recorded on 28 February 2023 show 952 complaints originating from 660 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.4% |
| Texas | 73 | 7.7% |
| Florida | 66 | 6.9% |
| Illinois | 58 | 6.1% |
| New York | 54 | 5.7% |
| Pennsylvania | 47 | 4.9% |
| Ohio | 40 | 4.2% |
| Georgia | 33 | 3.5% |
| North Carolina | 31 | 3.3% |
| Washington | 29 | 3.0% |
| Other states and territories | 410 | 43.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 635 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 635 | 66.7% |
| Internet | 223 | 23.4% |
| TV | 80 | 8.4% |
| Radio | 6 | 0.6% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
635 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 364 | 57.3% |
| Billing | 93 | 14.6% |
| Availability (including rural call completion) | 60 | 9.4% |
| Equipment | 49 | 7.7% |
| Number Portability (keeping your number if you change providers) | 34 | 5.4% |
| Junk Faxes | 12 | 1.9% |
| Privacy | 10 | 1.6% |
| Interference (including signal jammers) | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
223 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 39.5% |
| Availability | 83 | 37.2% |
| Speed | 16 | 7.2% |
| Privacy | 14 | 6.3% |
| Equipment | 12 | 5.4% |
| Interference | 10 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
80 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 27.5% |
| Billing | 21 | 26.3% |
| Indecency | 16 | 20.0% |
| Loud Commercials | 14 | 17.5% |
| Equipment | 6 | 7.5% |
| Privacy | 1 | 1.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.