FCC Consumer Complaints – 1 March 2023
Introduction
On Wednesday, 1 March 2023, the Federal Communications Commission recorded 923 consumer complaints relating to telecommunications services, this was lower than the 952 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 923
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (354)
- Most reported state/territory
- California (124)
Where the complaints came from
The 923 complaints recorded on 1 March 2023 originated from 655 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 13.4% |
| Florida | 77 | 8.3% |
| Texas | 59 | 6.4% |
| New York | 57 | 6.2% |
| Ohio | 43 | 4.7% |
| Georgia | 37 | 4.0% |
| North Carolina | 34 | 3.7% |
| Virginia | 34 | 3.7% |
| Illinois | 32 | 3.5% |
| Washington | 32 | 3.5% |
| Other states and territories | 393 | 42.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 636 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 636 | 68.9% |
| Internet | 197 | 21.3% |
| TV | 73 | 7.9% |
| Radio | 9 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
636 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 354 | 55.7% |
| Billing | 81 | 12.7% |
| Availability (including rural call completion) | 75 | 11.8% |
| Equipment | 52 | 8.2% |
| Number Portability (keeping your number if you change providers) | 35 | 5.5% |
| Junk Faxes | 14 | 2.2% |
| Interference (including signal jammers) | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Privacy | 5 | 0.8% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 39.1% |
| Availability | 72 | 36.5% |
| Interference | 14 | 7.1% |
| Privacy | 12 | 6.1% |
| Speed | 12 | 6.1% |
| Equipment | 10 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
73 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 31.5% |
| Indecency | 15 | 20.5% |
| Availability | 12 | 16.4% |
| Loud Commercials | 12 | 16.4% |
| Equipment | 5 | 6.8% |
| Interference | 5 | 6.8% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.