FCC Consumer Complaints – 2 March 2023
Introduction
On 2 March 2023, 963 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 923 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 963
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (117)
Where the complaints came from
Reports recorded on 2 March 2023 show 963 complaints originating from 693 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.1% |
| Texas | 71 | 7.4% |
| Florida | 63 | 6.5% |
| New York | 62 | 6.4% |
| Illinois | 39 | 4.0% |
| Washington | 39 | 4.0% |
| Pennsylvania | 37 | 3.8% |
| Georgia | 34 | 3.5% |
| North Carolina | 33 | 3.4% |
| Virginia | 30 | 3.1% |
| Other states and territories | 436 | 45.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 78 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 683 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 683 | 70.9% |
| Internet | 187 | 19.4% |
| TV | 74 | 7.7% |
| Radio | 6 | 0.6% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 4 | 0.4% |
Phone complaints
683 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 47.1% |
| Availability (including rural call completion) | 122 | 17.9% |
| Billing | 90 | 13.2% |
| Equipment | 62 | 9.1% |
| Number Portability (keeping your number if you change providers) | 47 | 6.9% |
| Privacy | 14 | 2.0% |
| Interference (including signal jammers) | 12 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
187 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 35.8% |
| Billing | 66 | 35.3% |
| Equipment | 15 | 8.0% |
| Privacy | 15 | 8.0% |
| Speed | 13 | 7.0% |
| Interference | 11 | 5.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
74 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 35.1% |
| Availability | 19 | 25.7% |
| Indecency | 14 | 18.9% |
| Loud Commercials | 10 | 13.5% |
| Equipment | 3 | 4.1% |
| Interference | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.