FCC Consumer Complaints – 6 March 2023
Introduction
The Federal Communications Commission recorded 871 consumer complaints on 6 March 2023 relating to telecommunications services, complaint volume increased from 344 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 871
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (256)
- Most reported state/territory
- California (107)
Where the complaints came from
The 871 complaints recorded on 6 March 2023 were submitted from 611 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 12.3% |
| Texas | 79 | 9.1% |
| Florida | 67 | 7.7% |
| New York | 52 | 6.0% |
| Pennsylvania | 37 | 4.2% |
| Virginia | 35 | 4.0% |
| Illinois | 31 | 3.6% |
| North Carolina | 29 | 3.3% |
| Michigan | 28 | 3.2% |
| Georgia | 27 | 3.1% |
| Other states and territories | 376 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 580 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 580 | 66.6% |
| Internet | 207 | 23.8% |
| TV | 52 | 6.0% |
| Accessibility | 13 | 1.5% |
| Radio | 9 | 1.0% |
| Emergency | 8 | 0.9% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
580 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 256 | 44.1% |
| Billing | 114 | 19.7% |
| Availability (including rural call completion) | 71 | 12.2% |
| Number Portability (keeping your number if you change providers) | 50 | 8.6% |
| Equipment | 40 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.4% |
| Privacy | 13 | 2.2% |
| Junk Faxes | 11 | 1.9% |
| Interference (including signal jammers) | 6 | 1.0% |
| Rural Call Completion | 4 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
207 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 38.2% |
| Billing | 79 | 38.2% |
| Equipment | 17 | 8.2% |
| Privacy | 13 | 6.3% |
| Speed | 10 | 4.8% |
| Interference | 9 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
52 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 44.2% |
| Availability | 13 | 25.0% |
| Indecency | 6 | 11.5% |
| Equipment | 4 | 7.7% |
| Loud Commercials | 3 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.