FCC Consumer Complaints – 7 March 2023
Introduction
On Tuesday, 7 March 2023, the Federal Communications Commission recorded 899 consumer complaints relating to telecommunications services, this represented an increase from the 871 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 899
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (297)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 899 complaints were recorded on 7 March 2023, with reports originating from 649 cities in 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.1% |
| Texas | 76 | 8.5% |
| Florida | 66 | 7.3% |
| New York | 65 | 7.2% |
| Pennsylvania | 44 | 4.9% |
| Illinois | 36 | 4.0% |
| Michigan | 33 | 3.7% |
| Virginia | 32 | 3.6% |
| North Carolina | 26 | 2.9% |
| Ohio | 26 | 2.9% |
| Other states and territories | 384 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 609 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 67.7% |
| Internet | 199 | 22.1% |
| TV | 66 | 7.3% |
| Accessibility | 10 | 1.1% |
| Radio | 9 | 1.0% |
| Request for Dispute Assistance | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
609 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 297 | 48.8% |
| Billing | 106 | 17.4% |
| Availability (including rural call completion) | 66 | 10.8% |
| Equipment | 52 | 8.5% |
| Number Portability (keeping your number if you change providers) | 45 | 7.4% |
| Privacy | 15 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 39.7% |
| Availability | 72 | 36.2% |
| Speed | 14 | 7.0% |
| Equipment | 12 | 6.0% |
| Interference | 12 | 6.0% |
| Privacy | 10 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 39.4% |
| Indecency | 17 | 25.8% |
| Availability | 13 | 19.7% |
| Loud Commercials | 5 | 7.6% |
| Equipment | 3 | 4.5% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.