FCC Consumer Complaints – 8 March 2023
Introduction
A total of 1018 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 8 March 2023, this was higher than the 899 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1018
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (371)
- Most reported state/territory
- California (122)
Where the complaints came from
On 8 March 2023, the 1018 complaints recorded by the Federal Communications Commission were reported from 699 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 12.0% |
| Florida | 77 | 7.6% |
| Texas | 75 | 7.4% |
| New York | 65 | 6.4% |
| Ohio | 49 | 4.8% |
| Illinois | 41 | 4.0% |
| Pennsylvania | 41 | 4.0% |
| Arizona | 32 | 3.1% |
| Washington | 30 | 2.9% |
| Georgia | 28 | 2.8% |
| Other states and territories | 457 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 692 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 692 | 68.0% |
| Internet | 200 | 19.6% |
| TV | 100 | 9.8% |
| Radio | 13 | 1.3% |
| Accessibility | 6 | 0.6% |
| Request for Dispute Assistance | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
692 complaints were recorded in this category, representing 68.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 371 | 53.6% |
| Billing | 95 | 13.7% |
| Availability (including rural call completion) | 75 | 10.8% |
| Equipment | 56 | 8.1% |
| Number Portability (keeping your number if you change providers) | 49 | 7.1% |
| Privacy | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Junk Faxes | 10 | 1.4% |
| Interference (including signal jammers) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
200 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 39.5% |
| Availability | 69 | 34.5% |
| Equipment | 14 | 7.0% |
| Speed | 14 | 7.0% |
| Interference | 13 | 6.5% |
| Privacy | 11 | 5.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
100 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 39 | 39.0% |
| Billing | 24 | 24.0% |
| Availability | 23 | 23.0% |
| Equipment | 10 | 10.0% |
| Loud Commercials | 3 | 3.0% |
| Interference | 1 | 1.0% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.