FCC Consumer Complaints – 9 March 2023
Introduction
The Federal Communications Commission recorded 996 consumer complaints on Thursday, 9 March 2023 relating to telecommunications services, complaint volume fell from 1018 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 362 complaints.
Key statistics
- Total complaints
- 996
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (362)
- Most reported state/territory
- California (109)
Where the complaints came from
On 9 March 2023, the 996 complaints recorded by the Federal Communications Commission were reported from 685 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.9% |
| New York | 83 | 8.3% |
| Florida | 73 | 7.3% |
| Texas | 65 | 6.5% |
| Georgia | 51 | 5.1% |
| Pennsylvania | 46 | 4.6% |
| Illinois | 40 | 4.0% |
| Ohio | 35 | 3.5% |
| North Carolina | 33 | 3.3% |
| Virginia | 33 | 3.3% |
| Other states and territories | 428 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 708 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 708 | 71.1% |
| Internet | 195 | 19.6% |
| TV | 80 | 8.0% |
| Radio | 9 | 0.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
708 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 362 | 51.1% |
| Availability (including rural call completion) | 85 | 12.0% |
| Billing | 81 | 11.4% |
| Number Portability (keeping your number if you change providers) | 80 | 11.3% |
| Equipment | 45 | 6.4% |
| Junk Faxes | 15 | 2.1% |
| Privacy | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Interference (including signal jammers) | 11 | 1.6% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
195 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 40.5% |
| Billing | 62 | 31.8% |
| Speed | 20 | 10.3% |
| Privacy | 13 | 6.7% |
| Equipment | 12 | 6.2% |
| Interference | 9 | 4.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
80 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 41.3% |
| Availability | 22 | 27.5% |
| Indecency | 15 | 18.8% |
| Loud Commercials | 4 | 5.0% |
| Interference | 3 | 3.8% |
| Privacy | 3 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 362 complaints relating to unwanted calls were recorded on this date, representing 36.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 563-5635 | 5 | 1.4% |
| (315) 585-8556 | 2 | 0.6% |
| (678) 321-9589 | 2 | 0.6% |
| (201) 771-9466 | 1 | 0.3% |
| (205) 631-1612 | 1 | 0.3% |
| (206) 282-3325 | 1 | 0.3% |
| (206) 580-0470 | 1 | 0.3% |
| (215) 220-0147 | 1 | 0.3% |
| (217) 345-0337 | 1 | 0.3% |
| (217) 394-8881 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (855) 563-5635 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.