FCC Consumer Complaints – 10 March 2023
Introduction
The Federal Communications Commission recorded 1046 consumer complaints on 10 March 2023 relating to telecommunications services, complaint volume increased from 996 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 353 complaints recorded.
Key statistics
- Total complaints
- 1046
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (353)
- Most reported state/territory
- California (105)
Where the complaints came from
The 1046 complaints recorded on 10 March 2023 were submitted from 699 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 10.0% |
| Texas | 73 | 7.0% |
| Florida | 69 | 6.6% |
| New York | 60 | 5.7% |
| Pennsylvania | 55 | 5.3% |
| Illinois | 50 | 4.8% |
| Georgia | 39 | 3.7% |
| Wisconsin | 34 | 3.3% |
| Ohio | 33 | 3.2% |
| Virginia | 32 | 3.1% |
| Other states and territories | 495 | 47.3% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 716 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 716 | 68.5% |
| Internet | 195 | 18.6% |
| TV | 105 | 10.0% |
| Radio | 16 | 1.5% |
| Accessibility | 9 | 0.9% |
| Emergency | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
716 complaints were recorded in this category, representing 68.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 353 | 49.3% |
| Number Portability (keeping your number if you change providers) | 104 | 14.5% |
| Availability (including rural call completion) | 93 | 13.0% |
| Billing | 69 | 9.6% |
| Equipment | 55 | 7.7% |
| Privacy | 17 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Interference (including signal jammers) | 6 | 0.8% |
| Junk Faxes | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Number Portability (keeping your number if you change providers), Availability (including rural call completion) and Billing.
Internet complaints
195 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 41.0% |
| Billing | 70 | 35.9% |
| Equipment | 13 | 6.7% |
| Privacy | 13 | 6.7% |
| Speed | 11 | 5.6% |
| Interference | 8 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
105 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 25.7% |
| Indecency | 27 | 25.7% |
| Billing | 23 | 21.9% |
| Loud Commercials | 21 | 20.0% |
| Equipment | 3 | 2.9% |
| Interference | 3 | 2.9% |
| Privacy | 1 | 1.0% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.