FCC Consumer Complaints – 11 March 2023
Introduction
A total of 583 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 March 2023, complaint volume fell from 1046 complaints the previous day. The complaints came from 49 states and territories, with California recording the largest share of reports at 78 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 583
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (153)
- Most reported state/territory
- California (78)
Where the complaints came from
The 583 complaints recorded on 11 March 2023 originated from 431 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 78 | 13.4% |
| Illinois | 35 | 6.0% |
| Texas | 35 | 6.0% |
| Florida | 33 | 5.7% |
| Georgia | 33 | 5.7% |
| New York | 27 | 4.6% |
| Arizona | 22 | 3.8% |
| Ohio | 22 | 3.8% |
| Washington | 22 | 3.8% |
| Massachusetts | 20 | 3.4% |
| Other states and territories | 256 | 43.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 50 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 384 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 384 | 65.9% |
| Internet | 122 | 20.9% |
| TV | 68 | 11.7% |
| Radio | 4 | 0.7% |
| Emergency | 3 | 0.5% |
| Accessibility | 2 | 0.3% |
Phone complaints
384 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 153 | 39.8% |
| Number Portability (keeping your number if you change providers) | 76 | 19.8% |
| Availability (including rural call completion) | 56 | 14.6% |
| Billing | 41 | 10.7% |
| Equipment | 33 | 8.6% |
| Privacy | 10 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.8% |
| Interference (including signal jammers) | 6 | 1.6% |
| Junk Faxes | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Number Portability (keeping your number if you change providers), Availability (including rural call completion) and Billing.
Internet complaints
122 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 43.4% |
| Billing | 31 | 25.4% |
| Interference | 12 | 9.8% |
| Speed | 11 | 9.0% |
| Privacy | 10 | 8.2% |
| Equipment | 5 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
68 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 35.3% |
| Indecency | 19 | 27.9% |
| Availability | 13 | 19.1% |
| Loud Commercials | 5 | 7.4% |
| Equipment | 4 | 5.9% |
| Interference | 2 | 2.9% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.