FCC Consumer Complaints – 12 March 2023
Introduction
On 12 March 2023, the Federal Communications Commission recorded 434 consumer complaints relating to telecommunications services, this was lower than the 583 complaints recorded the day before. The complaints came from 47 states and territories, with Illinois reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 434
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- Illinois (51)
Where the complaints came from
The 434 complaints recorded on 12 March 2023 originated from 329 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Illinois, where Clinton accounted for 34 of the 51 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Illinois | 51 | 11.8% |
| California | 39 | 9.0% |
| Texas | 32 | 7.4% |
| Florida | 26 | 6.0% |
| New York | 25 | 5.8% |
| Ohio | 17 | 3.9% |
| New Jersey | 16 | 3.7% |
| North Carolina | 15 | 3.5% |
| Virginia | 12 | 2.8% |
| Wisconsin | 12 | 2.8% |
| Other states and territories | 189 | 43.5% |
Location highlight
Clinton accounted for the majority of complaints recorded in Illinois.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 268 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 268 | 61.8% |
| Internet | 95 | 21.9% |
| TV | 53 | 12.2% |
| Radio | 9 | 2.1% |
| Accessibility | 4 | 0.9% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
| Broadband Story | 1 | 0.2% |
Phone complaints
268 complaints were recorded in this category, representing 61.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 36.2% |
| Number Portability (keeping your number if you change providers) | 51 | 19.0% |
| Availability (including rural call completion) | 43 | 16.0% |
| Billing | 34 | 12.7% |
| Equipment | 30 | 11.2% |
| Privacy | 6 | 2.2% |
| Interference (including signal jammers) | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Number Portability (keeping your number if you change providers), Availability (including rural call completion) and Billing among the most common.
Internet complaints
95 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 44.2% |
| Availability | 31 | 32.6% |
| Privacy | 8 | 8.4% |
| Speed | 7 | 7.4% |
| Interference | 4 | 4.2% |
| Equipment | 3 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 35.8% |
| Billing | 12 | 22.6% |
| Indecency | 10 | 18.9% |
| Loud Commercials | 7 | 13.2% |
| Equipment | 2 | 3.8% |
| Interference | 2 | 3.8% |
| Privacy | 1 | 1.9% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.