FCC Consumer Complaints – 14 March 2023
Introduction
On Tuesday, 14 March 2023, the Federal Communications Commission recorded 920 consumer complaints relating to telecommunications services, this was higher than the 878 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 342 complaints.
Key statistics
- Total complaints
- 920
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (342)
- Most reported state/territory
- California (115)
Where the complaints came from
Reports recorded on 14 March 2023 show 920 complaints originating from 661 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.5% |
| Texas | 68 | 7.4% |
| Florida | 66 | 7.2% |
| New York | 61 | 6.6% |
| Georgia | 37 | 4.0% |
| Ohio | 36 | 3.9% |
| Pennsylvania | 32 | 3.5% |
| North Carolina | 27 | 2.9% |
| Virginia | 26 | 2.8% |
| New Jersey | 25 | 2.7% |
| Other states and territories | 425 | 46.2% |
Location highlight
Complaints in California were reported across 88 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 631 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 631 | 68.6% |
| Internet | 180 | 19.6% |
| TV | 84 | 9.1% |
| Radio | 16 | 1.7% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
631 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 342 | 54.2% |
| Billing | 83 | 13.2% |
| Availability (including rural call completion) | 63 | 10.0% |
| Number Portability (keeping your number if you change providers) | 53 | 8.4% |
| Equipment | 38 | 6.0% |
| Privacy | 16 | 2.5% |
| Junk Faxes | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Interference (including signal jammers) | 9 | 1.4% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
180 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 36.7% |
| Billing | 58 | 32.2% |
| Speed | 19 | 10.6% |
| Equipment | 15 | 8.3% |
| Interference | 13 | 7.2% |
| Privacy | 9 | 5.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
84 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 33.3% |
| Availability | 25 | 29.8% |
| Indecency | 10 | 11.9% |
| Loud Commercials | 10 | 11.9% |
| Equipment | 6 | 7.1% |
| Interference | 5 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.