FCC Consumer Complaints – 15 March 2023
Introduction
A total of 925 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 15 March 2023, this represented an increase from the 920 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 925
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (373)
- Most reported state/territory
- California (117)
Where the complaints came from
Reports recorded on 15 March 2023 show 925 complaints originating from 639 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.6% |
| Florida | 64 | 6.9% |
| Texas | 60 | 6.5% |
| New York | 59 | 6.4% |
| Illinois | 52 | 5.6% |
| Pennsylvania | 37 | 4.0% |
| Georgia | 33 | 3.6% |
| New Jersey | 30 | 3.2% |
| Michigan | 28 | 3.0% |
| North Carolina | 27 | 2.9% |
| Other states and territories | 418 | 45.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 637 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 637 | 68.9% |
| Internet | 177 | 19.1% |
| TV | 90 | 9.7% |
| Radio | 14 | 1.5% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
637 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 373 | 58.6% |
| Billing | 93 | 14.6% |
| Availability (including rural call completion) | 75 | 11.8% |
| Equipment | 30 | 4.7% |
| Number Portability (keeping your number if you change providers) | 22 | 3.5% |
| Junk Faxes | 16 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.7% |
| Interference (including signal jammers) | 7 | 1.1% |
| Privacy | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
177 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 38.4% |
| Billing | 65 | 36.7% |
| Speed | 13 | 7.3% |
| Equipment | 12 | 6.8% |
| Interference | 11 | 6.2% |
| Privacy | 8 | 4.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 54.4% |
| Availability | 23 | 25.6% |
| Loud Commercials | 7 | 7.8% |
| Equipment | 5 | 5.6% |
| Indecency | 4 | 4.4% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.