FCC Consumer Complaints – 22 March 2023
Introduction
The Federal Communications Commission recorded 952 consumer complaints on 22 March 2023 relating to telecommunications services, complaint volume increased from 920 complaints the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 952
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (394)
- Most reported state/territory
- California (120)
Where the complaints came from
The 952 complaints recorded on 22 March 2023 were submitted from 668 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 12.6% |
| Texas | 73 | 7.7% |
| Illinois | 60 | 6.3% |
| Florida | 54 | 5.7% |
| Pennsylvania | 44 | 4.6% |
| New York | 42 | 4.4% |
| Colorado | 38 | 4.0% |
| New Jersey | 34 | 3.6% |
| Ohio | 30 | 3.2% |
| Virginia | 28 | 2.9% |
| Other states and territories | 428 | 45.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 627 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 627 | 65.9% |
| Internet | 193 | 20.3% |
| TV | 104 | 10.9% |
| Radio | 18 | 1.9% |
| Accessibility | 7 | 0.7% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
627 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 394 | 62.8% |
| Billing | 86 | 13.7% |
| Availability (including rural call completion) | 47 | 7.5% |
| Equipment | 27 | 4.3% |
| Number Portability (keeping your number if you change providers) | 26 | 4.1% |
| Privacy | 14 | 2.2% |
| Junk Faxes | 12 | 1.9% |
| Interference (including signal jammers) | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
193 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 35.8% |
| Billing | 66 | 34.2% |
| Interference | 18 | 9.3% |
| Speed | 15 | 7.8% |
| Equipment | 14 | 7.3% |
| Privacy | 11 | 5.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
104 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 50.0% |
| Availability | 26 | 25.0% |
| Equipment | 7 | 6.7% |
| Loud Commercials | 7 | 6.7% |
| Interference | 6 | 5.8% |
| Indecency | 4 | 3.8% |
| Privacy | 2 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.