FCC Consumer Complaints – 23 March 2023
Introduction
A total of 892 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 23 March 2023, this represented a decline from the 952 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 892
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (340)
- Most reported state/territory
- California (128)
Where the complaints came from
A total of 892 complaints were recorded on 23 March 2023, with reports originating from 638 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 14.3% |
| Florida | 76 | 8.5% |
| Texas | 74 | 8.3% |
| New York | 52 | 5.8% |
| Illinois | 45 | 5.0% |
| Pennsylvania | 35 | 3.9% |
| Georgia | 31 | 3.5% |
| New Jersey | 28 | 3.1% |
| North Carolina | 26 | 2.9% |
| Ohio | 26 | 2.9% |
| Other states and territories | 371 | 41.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 573 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 573 | 64.2% |
| Internet | 189 | 21.2% |
| TV | 95 | 10.7% |
| Radio | 21 | 2.4% |
| Accessibility | 7 | 0.8% |
| Emergency | 5 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
573 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 340 | 59.3% |
| Billing | 88 | 15.4% |
| Equipment | 40 | 7.0% |
| Availability (including rural call completion) | 35 | 6.1% |
| Number Portability (keeping your number if you change providers) | 28 | 4.9% |
| Privacy | 13 | 2.3% |
| Junk Faxes | 12 | 2.1% |
| Interference (including signal jammers) | 9 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
189 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 38.1% |
| Billing | 62 | 32.8% |
| Speed | 18 | 9.5% |
| Privacy | 15 | 7.9% |
| Equipment | 11 | 5.8% |
| Interference | 11 | 5.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
95 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 40.0% |
| Availability | 35 | 36.8% |
| Loud Commercials | 8 | 8.4% |
| Indecency | 4 | 4.2% |
| Equipment | 3 | 3.2% |
| Interference | 3 | 3.2% |
| Privacy | 3 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.