FCC Consumer Complaints – 24 March 2023
Introduction
The Federal Communications Commission recorded 850 consumer complaints on Friday, 24 March 2023 relating to telecommunications services, this was lower than the 892 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 850
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (343)
- Most reported state/territory
- California (102)
Where the complaints came from
On 24 March 2023, the 850 complaints recorded by the Federal Communications Commission were reported from 599 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 12.0% |
| Texas | 88 | 10.4% |
| Florida | 52 | 6.1% |
| New York | 47 | 5.5% |
| Colorado | 42 | 4.9% |
| Illinois | 41 | 4.8% |
| Washington | 32 | 3.8% |
| Pennsylvania | 31 | 3.6% |
| Michigan | 29 | 3.4% |
| Georgia | 25 | 2.9% |
| Other states and territories | 361 | 42.5% |
Location highlight
Complaints in California were reported across 75 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 555 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 555 | 65.3% |
| Internet | 187 | 22.0% |
| TV | 92 | 10.8% |
| Radio | 9 | 1.1% |
| Accessibility | 6 | 0.7% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
555 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 343 | 61.8% |
| Billing | 72 | 13.0% |
| Equipment | 46 | 8.3% |
| Availability (including rural call completion) | 41 | 7.4% |
| Number Portability (keeping your number if you change providers) | 23 | 4.1% |
| Interference (including signal jammers) | 11 | 2.0% |
| Junk Faxes | 6 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Privacy | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
187 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 39.6% |
| Billing | 56 | 29.9% |
| Interference | 17 | 9.1% |
| Privacy | 16 | 8.6% |
| Equipment | 13 | 7.0% |
| Speed | 11 | 5.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
92 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 53.3% |
| Availability | 24 | 26.1% |
| Loud Commercials | 6 | 6.5% |
| Equipment | 5 | 5.4% |
| Indecency | 3 | 3.3% |
| Interference | 3 | 3.3% |
| Privacy | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.