FCC Consumer Complaints – 25 March 2023
Introduction
The Federal Communications Commission recorded 458 consumer complaints on 25 March 2023 relating to telecommunications services, this represented a decline from the 850 complaints recorded the previous day. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 458
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (151)
- Most reported state/territory
- California (72)
Where the complaints came from
On 25 March 2023, the 458 complaints recorded by the Federal Communications Commission were reported from 353 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 15.7% |
| Texas | 39 | 8.5% |
| New York | 27 | 5.9% |
| Florida | 24 | 5.2% |
| Illinois | 20 | 4.4% |
| Pennsylvania | 20 | 4.4% |
| Ohio | 18 | 3.9% |
| Hawaii | 16 | 3.5% |
| Michigan | 14 | 3.1% |
| Virginia | 14 | 3.1% |
| Other states and territories | 194 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 274 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 274 | 59.8% |
| Internet | 111 | 24.2% |
| TV | 51 | 11.1% |
| Radio | 11 | 2.4% |
| Accessibility | 4 | 0.9% |
| Emergency | 4 | 0.9% |
| Request for Dispute Assistance | 3 | 0.7% |
Phone complaints
274 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 151 | 55.1% |
| Billing | 40 | 14.6% |
| Equipment | 25 | 9.1% |
| Availability (including rural call completion) | 19 | 6.9% |
| Number Portability (keeping your number if you change providers) | 16 | 5.8% |
| Privacy | 12 | 4.4% |
| Interference (including signal jammers) | 7 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
111 complaints were recorded in this category, representing 24.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 39.6% |
| Availability | 38 | 34.2% |
| Speed | 10 | 9.0% |
| Interference | 8 | 7.2% |
| Equipment | 7 | 6.3% |
| Privacy | 4 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 33.3% |
| Availability | 15 | 29.4% |
| Equipment | 7 | 13.7% |
| Indecency | 5 | 9.8% |
| Loud Commercials | 5 | 9.8% |
| Interference | 2 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 151 complaints relating to unwanted calls were recorded on this date, representing 33% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 213-9482 | 6 | 4.0% |
| (833) 213-3718 | 5 | 3.3% |
| (833) 213-8491 | 2 | 1.3% |
| (206) 446-6741 | 1 | 0.7% |
| (220) 272-4413 | 1 | 0.7% |
| (262) 749-1659 | 1 | 0.7% |
| (267) 657-0454 | 1 | 0.7% |
| (302) 601-7413 | 1 | 0.7% |
| (316) 397-3446 | 1 | 0.7% |
| (330) 765-6384 | 1 | 0.7% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 213-9482 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.