FCC Consumer Complaints – 26 March 2023
Introduction
On 26 March 2023, 346 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 458 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 346
- States & territories reporting
- 43
- Most common issue
- Billing (89)
- Most reported state/territory
- California (41)
Where the complaints came from
A total of 346 complaints were recorded on 26 March 2023, with reports originating from 273 cities in 43 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 11.8% |
| Florida | 27 | 7.8% |
| Illinois | 21 | 6.1% |
| Texas | 21 | 6.1% |
| Georgia | 18 | 5.2% |
| New York | 17 | 4.9% |
| Pennsylvania | 17 | 4.9% |
| Ohio | 15 | 4.3% |
| New Jersey | 12 | 3.5% |
| Louisiana | 11 | 3.2% |
| Other states and territories | 146 | 42.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 179 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 179 | 51.7% |
| Internet | 102 | 29.5% |
| TV | 56 | 16.2% |
| Accessibility | 5 | 1.4% |
| Radio | 2 | 0.6% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
179 complaints were recorded in this category, representing 51.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 70 | 39.1% |
| Billing | 31 | 17.3% |
| Equipment | 20 | 11.2% |
| Availability (including rural call completion) | 18 | 10.1% |
| Number Portability (keeping your number if you change providers) | 18 | 10.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 5.0% |
| Interference (including signal jammers) | 6 | 3.4% |
| Slamming (change of your carrier without permission) | 5 | 2.8% |
| Junk Faxes | 1 | 0.6% |
| Privacy | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
102 complaints were recorded in this category, representing 29.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 43.1% |
| Billing | 36 | 35.3% |
| Interference | 9 | 8.8% |
| Speed | 7 | 6.9% |
| Privacy | 6 | 5.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 39.3% |
| Indecency | 14 | 25.0% |
| Availability | 9 | 16.1% |
| Loud Commercials | 7 | 12.5% |
| Interference | 2 | 3.6% |
| Equipment | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.