FCC Consumer Complaints – 27 March 2023
Introduction
On Monday, 27 March 2023, the Federal Communications Commission recorded 866 consumer complaints relating to telecommunications services, complaint volume increased from 346 complaints the previous day. Submissions were made from 51 states and territories, with California accounting for the highest number of complaints at 119. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 866
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (335)
- Most reported state/territory
- California (119)
Where the complaints came from
A total of 866 complaints were recorded on 27 March 2023, with reports originating from 632 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 13.7% |
| Florida | 57 | 6.6% |
| New York | 53 | 6.1% |
| Texas | 49 | 5.7% |
| Illinois | 43 | 5.0% |
| Pennsylvania | 36 | 4.2% |
| Virginia | 29 | 3.3% |
| Georgia | 28 | 3.2% |
| North Carolina | 28 | 3.2% |
| Ohio | 28 | 3.2% |
| Other states and territories | 396 | 45.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 561 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 561 | 64.8% |
| Internet | 181 | 20.9% |
| TV | 104 | 12.0% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
561 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 335 | 59.7% |
| Billing | 72 | 12.8% |
| Equipment | 50 | 8.9% |
| Availability (including rural call completion) | 42 | 7.5% |
| Number Portability (keeping your number if you change providers) | 27 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.0% |
| Privacy | 9 | 1.6% |
| Interference (including signal jammers) | 6 | 1.1% |
| Junk Faxes | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
181 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 40.9% |
| Billing | 64 | 35.4% |
| Speed | 17 | 9.4% |
| Interference | 12 | 6.6% |
| Equipment | 7 | 3.9% |
| Privacy | 7 | 3.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
104 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 53.8% |
| Availability | 24 | 23.1% |
| Loud Commercials | 9 | 8.7% |
| Equipment | 8 | 7.7% |
| Indecency | 3 | 2.9% |
| Privacy | 3 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.