FCC Consumer Complaints – 1 April 2023
Introduction
The Federal Communications Commission recorded 456 consumer complaints on 1 April 2023 relating to telecommunications services, complaint volume fell from 869 complaints the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 171 complaints.
Key statistics
- Total complaints
- 456
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (171)
- Most reported state/territory
- California (48)
Where the complaints came from
Reports recorded on 1 April 2023 show 456 complaints originating from 352 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 10.5% |
| New York | 46 | 10.1% |
| Texas | 28 | 6.1% |
| Florida | 26 | 5.7% |
| North Carolina | 22 | 4.8% |
| Illinois | 19 | 4.2% |
| Ohio | 19 | 4.2% |
| Wisconsin | 17 | 3.7% |
| Pennsylvania | 15 | 3.3% |
| Washington | 15 | 3.3% |
| Other states and territories | 201 | 44.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 287 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 287 | 62.9% |
| Internet | 103 | 22.6% |
| TV | 46 | 10.1% |
| Radio | 10 | 2.2% |
| Emergency | 7 | 1.5% |
| Accessibility | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
287 complaints were recorded in this category, representing 62.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 171 | 59.6% |
| Billing | 28 | 9.8% |
| Availability (including rural call completion) | 22 | 7.7% |
| Equipment | 20 | 7.0% |
| Number Portability (keeping your number if you change providers) | 16 | 5.6% |
| Privacy | 12 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.7% |
| Interference (including signal jammers) | 4 | 1.4% |
| Slamming (change of your carrier without permission) | 4 | 1.4% |
| Rural Call Completion | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
103 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 43.7% |
| Billing | 31 | 30.1% |
| Interference | 10 | 9.7% |
| Equipment | 7 | 6.8% |
| Speed | 7 | 6.8% |
| Privacy | 3 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 45.7% |
| Availability | 15 | 32.6% |
| Loud Commercials | 7 | 15.2% |
| Indecency | 2 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.