FCC Consumer Complaints – 2 April 2023
Introduction
On 2 April 2023, 365 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 456 complaints the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 365
- States & territories reporting
- 46
- Most common issue
- Billing (85)
- Most reported state/territory
- California (55)
Where the complaints came from
The 365 complaints recorded on 2 April 2023 were submitted from 271 cities across 46 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 15.1% |
| Texas | 29 | 7.9% |
| New York | 27 | 7.4% |
| Illinois | 17 | 4.7% |
| Pennsylvania | 17 | 4.7% |
| Ohio | 16 | 4.4% |
| Washington | 16 | 4.4% |
| Florida | 15 | 4.1% |
| Arizona | 14 | 3.8% |
| Missouri | 12 | 3.3% |
| Other states and territories | 147 | 40.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 191 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 191 | 52.3% |
| Internet | 103 | 28.2% |
| TV | 55 | 15.1% |
| Radio | 9 | 2.5% |
| Accessibility | 5 | 1.4% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
191 complaints were recorded in this category, representing 52.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 84 | 44.0% |
| Billing | 32 | 16.8% |
| Equipment | 29 | 15.2% |
| Number Portability (keeping your number if you change providers) | 14 | 7.3% |
| Availability (including rural call completion) | 12 | 6.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 3.7% |
| Interference (including signal jammers) | 6 | 3.1% |
| Privacy | 4 | 2.1% |
| Slamming (change of your carrier without permission) | 2 | 1.0% |
| Junk Faxes | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
103 complaints were recorded in this category, representing 28.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 36.9% |
| Availability | 36 | 35.0% |
| Speed | 9 | 8.7% |
| Interference | 7 | 6.8% |
| Privacy | 7 | 6.8% |
| Equipment | 6 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 29.1% |
| Loud Commercials | 16 | 29.1% |
| Billing | 15 | 27.3% |
| Indecency | 5 | 9.1% |
| Equipment | 1 | 1.8% |
| Interference | 1 | 1.8% |
A broad mix of issues was reported in this category, with Availability, Loud Commercials and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.