FCC Consumer Complaints – 3 April 2023
Introduction
A total of 819 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 April 2023, this was higher than the 365 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 819
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (292)
- Most reported state/territory
- California (111)
Where the complaints came from
On 3 April 2023, the 819 complaints recorded by the Federal Communications Commission were reported from 569 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 13.6% |
| Texas | 71 | 8.7% |
| Florida | 64 | 7.8% |
| New York | 44 | 5.4% |
| Illinois | 33 | 4.0% |
| Georgia | 30 | 3.7% |
| North Carolina | 29 | 3.5% |
| Ohio | 29 | 3.5% |
| Colorado | 28 | 3.4% |
| Virginia | 25 | 3.1% |
| Other states and territories | 354 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 523 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 523 | 63.9% |
| Internet | 207 | 25.3% |
| TV | 68 | 8.3% |
| Radio | 15 | 1.8% |
| Accessibility | 5 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
523 complaints were recorded in this category, representing 63.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 292 | 55.8% |
| Billing | 91 | 17.4% |
| Equipment | 43 | 8.2% |
| Availability (including rural call completion) | 39 | 7.5% |
| Number Portability (keeping your number if you change providers) | 28 | 5.4% |
| Privacy | 11 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.5% |
| Interference (including signal jammers) | 6 | 1.1% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
207 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 96 | 46.4% |
| Billing | 74 | 35.7% |
| Equipment | 10 | 4.8% |
| Interference | 10 | 4.8% |
| Speed | 10 | 4.8% |
| Privacy | 7 | 3.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 44.1% |
| Availability | 18 | 26.5% |
| Interference | 6 | 8.8% |
| Indecency | 5 | 7.4% |
| Loud Commercials | 5 | 7.4% |
| Equipment | 3 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.