FCC Consumer Complaints – 4 April 2023
Introduction
A total of 907 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 4 April 2023, complaint volume increased from 819 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 907
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (386)
- Most reported state/territory
- California (143)
Where the complaints came from
On 4 April 2023, the 907 complaints recorded by the Federal Communications Commission were reported from 625 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 15.8% |
| Florida | 83 | 9.2% |
| New York | 53 | 5.8% |
| Texas | 50 | 5.5% |
| Pennsylvania | 39 | 4.3% |
| Virginia | 33 | 3.6% |
| Michigan | 31 | 3.4% |
| Illinois | 30 | 3.3% |
| Washington | 30 | 3.3% |
| North Carolina | 27 | 3.0% |
| Other states and territories | 386 | 42.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 615 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 615 | 67.8% |
| Internet | 198 | 21.8% |
| TV | 71 | 7.8% |
| Radio | 11 | 1.2% |
| Accessibility | 7 | 0.8% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
615 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 386 | 62.8% |
| Billing | 85 | 13.8% |
| Equipment | 47 | 7.6% |
| Availability (including rural call completion) | 46 | 7.5% |
| Number Portability (keeping your number if you change providers) | 19 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.8% |
| Privacy | 9 | 1.5% |
| Junk Faxes | 6 | 1.0% |
| Interference (including signal jammers) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
198 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 38.4% |
| Availability | 65 | 32.8% |
| Interference | 19 | 9.6% |
| Equipment | 15 | 7.6% |
| Speed | 15 | 7.6% |
| Privacy | 7 | 3.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
71 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 50.7% |
| Availability | 23 | 32.4% |
| Equipment | 5 | 7.0% |
| Indecency | 5 | 7.0% |
| Loud Commercials | 2 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.