FCC Consumer Complaints – 5 April 2023
Introduction
A total of 938 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 April 2023, complaint volume increased from 907 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 938
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (344)
- Most reported state/territory
- California (120)
Where the complaints came from
The 938 complaints recorded on 5 April 2023 originated from 604 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Indiana, where Fort Wayne accounted for 55 of the 76 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 12.8% |
| Indiana | 76 | 8.1% |
| Florida | 53 | 5.7% |
| New York | 53 | 5.7% |
| Texas | 53 | 5.7% |
| Colorado | 37 | 3.9% |
| Illinois | 37 | 3.9% |
| Ohio | 34 | 3.6% |
| Kentucky | 33 | 3.5% |
| Georgia | 29 | 3.1% |
| Other states and territories | 413 | 44.0% |
Location highlight
Fort Wayne accounted for the majority of complaints recorded in Indiana.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 547 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 547 | 58.3% |
| Internet | 268 | 28.6% |
| TV | 103 | 11.0% |
| Radio | 11 | 1.2% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
547 complaints were recorded in this category, representing 58.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 344 | 62.9% |
| Billing | 73 | 13.3% |
| Availability (including rural call completion) | 37 | 6.8% |
| Equipment | 34 | 6.2% |
| Number Portability (keeping your number if you change providers) | 18 | 3.3% |
| Privacy | 15 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.6% |
| Interference (including signal jammers) | 7 | 1.3% |
| Junk Faxes | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
268 complaints were recorded in this category, representing 28.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 125 | 46.6% |
| Availability | 77 | 28.7% |
| Equipment | 28 | 10.4% |
| Interference | 18 | 6.7% |
| Speed | 14 | 5.2% |
| Privacy | 6 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
103 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 57.3% |
| Billing | 25 | 24.3% |
| Loud Commercials | 8 | 7.8% |
| Equipment | 3 | 2.9% |
| Interference | 3 | 2.9% |
| Privacy | 3 | 2.9% |
| Indecency | 1 | 1.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
344 complaints relating to unwanted calls were recorded on this date, accounting for 36.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (435) 280-4011 | 6 | 1.7% |
| (302) 212-4058 | 3 | 0.9% |
| (269) 210-8513 | 2 | 0.6% |
| (201) 733-3434 | 1 | 0.3% |
| (202) 601-3680 | 1 | 0.3% |
| (205) 389-1693 | 1 | 0.3% |
| (206) 227-8781 | 1 | 0.3% |
| (206) 603-9460 | 1 | 0.3% |
| (208) 664-2355 | 1 | 0.3% |
| (209) 209-7579 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (435) 280-4011 | 6 | 1.7% |
| (800) 436-1909 | 4 | 1.2% |
| (269) 210-8513 | 2 | 0.6% |
| (302) 212-4058 | 2 | 0.6% |
| (855) 511-0007 | 2 | 0.6% |
| (201) 733-3434 | 1 | 0.3% |
| (202) 989-6263 | 1 | 0.3% |
| (206) 603-9460 | 1 | 0.3% |
| (207) 888-0992 | 1 | 0.3% |
| (208) 643-2812 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (435) 280-4011 was reported slightly more often than other business contact numbers.
- (435) 280-4011 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.