FCC Consumer Complaints – 6 April 2023
Introduction
On Thursday, 6 April 2023, the Federal Communications Commission recorded 799 consumer complaints relating to telecommunications services, complaint volume fell from 938 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 799
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (313)
- Most reported state/territory
- California (103)
Where the complaints came from
On 6 April 2023, the 799 complaints recorded by the Federal Communications Commission were reported from 574 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 12.9% |
| Illinois | 56 | 7.0% |
| Texas | 52 | 6.5% |
| Florida | 46 | 5.8% |
| Pennsylvania | 42 | 5.3% |
| Ohio | 33 | 4.1% |
| Washington | 32 | 4.0% |
| Colorado | 30 | 3.8% |
| New York | 29 | 3.6% |
| Virginia | 28 | 3.5% |
| Other states and territories | 348 | 43.6% |
Location highlight
Complaints in California were reported across 80 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 511 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 511 | 64.0% |
| Internet | 190 | 23.8% |
| TV | 71 | 8.9% |
| Radio | 20 | 2.5% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.3% |
Phone complaints
511 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 313 | 61.3% |
| Billing | 69 | 13.5% |
| Availability (including rural call completion) | 44 | 8.6% |
| Equipment | 42 | 8.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.9% |
| Privacy | 10 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Interference (including signal jammers) | 7 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 41.1% |
| Availability | 68 | 35.8% |
| Interference | 12 | 6.3% |
| Privacy | 12 | 6.3% |
| Equipment | 10 | 5.3% |
| Speed | 10 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
71 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 50.7% |
| Availability | 13 | 18.3% |
| Indecency | 8 | 11.3% |
| Interference | 4 | 5.6% |
| Loud Commercials | 4 | 5.6% |
| Privacy | 3 | 4.2% |
| Equipment | 2 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.