FCC Consumer Complaints – 7 April 2023
Introduction
The Federal Communications Commission recorded 712 consumer complaints on Friday, 7 April 2023 relating to telecommunications services, this represented a decline from the 799 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 712
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (288)
- Most reported state/territory
- California (92)
Where the complaints came from
The 712 complaints recorded on 7 April 2023 were submitted from 505 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 12.9% |
| Florida | 59 | 8.3% |
| Texas | 49 | 6.9% |
| New York | 45 | 6.3% |
| Pennsylvania | 35 | 4.9% |
| Colorado | 34 | 4.8% |
| Georgia | 29 | 4.1% |
| Ohio | 23 | 3.2% |
| Illinois | 22 | 3.1% |
| North Carolina | 22 | 3.1% |
| Other states and territories | 302 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 479 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 479 | 67.3% |
| Internet | 148 | 20.8% |
| TV | 64 | 9.0% |
| Radio | 16 | 2.2% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
Phone complaints
479 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 288 | 60.1% |
| Billing | 64 | 13.4% |
| Availability (including rural call completion) | 38 | 7.9% |
| Equipment | 38 | 7.9% |
| Number Portability (keeping your number if you change providers) | 20 | 4.2% |
| Interference (including signal jammers) | 12 | 2.5% |
| Privacy | 11 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.0% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
148 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 41.2% |
| Availability | 45 | 30.4% |
| Interference | 15 | 10.1% |
| Privacy | 10 | 6.8% |
| Equipment | 9 | 6.1% |
| Speed | 8 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
64 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 37.5% |
| Availability | 17 | 26.6% |
| Indecency | 9 | 14.1% |
| Equipment | 4 | 6.3% |
| Loud Commercials | 4 | 6.3% |
| Interference | 3 | 4.7% |
| Privacy | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.