FCC Consumer Complaints – 8 April 2023
Introduction
The Federal Communications Commission recorded 398 consumer complaints on Saturday, 8 April 2023 relating to telecommunications services, this was lower than the 712 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 398
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (111)
- Most reported state/territory
- California (49)
Where the complaints came from
The 398 complaints recorded on 8 April 2023 originated from 296 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. Despite the overall distribution, a notable concentration at the city level was observed in New York, where Adams accounted for 23 of the 38 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 12.3% |
| New York | 38 | 9.5% |
| Florida | 29 | 7.3% |
| Texas | 27 | 6.8% |
| Washington | 15 | 3.8% |
| Kentucky | 13 | 3.3% |
| New Jersey | 13 | 3.3% |
| Pennsylvania | 13 | 3.3% |
| Arizona | 12 | 3.0% |
| Illinois | 12 | 3.0% |
| Other states and territories | 177 | 44.5% |
Location highlight
A large share of complaints in New York originated from Adams, which accounted for most reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 216 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 216 | 54.3% |
| Internet | 118 | 29.6% |
| TV | 31 | 7.8% |
| Accessibility | 25 | 6.3% |
| Radio | 5 | 1.3% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
216 complaints were recorded in this category, representing 54.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 111 | 51.4% |
| Billing | 36 | 16.7% |
| Availability (including rural call completion) | 21 | 9.7% |
| Equipment | 17 | 7.9% |
| Number Portability (keeping your number if you change providers) | 12 | 5.6% |
| Privacy | 9 | 4.2% |
| Interference (including signal jammers) | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 29.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 27.1% |
| Availability | 31 | 26.3% |
| Privacy | 17 | 14.4% |
| Equipment | 16 | 13.6% |
| Interference | 11 | 9.3% |
| Speed | 11 | 9.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
31 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 29.0% |
| Billing | 9 | 29.0% |
| Loud Commercials | 4 | 12.9% |
| Equipment | 3 | 9.7% |
| Indecency | 3 | 9.7% |
| Interference | 3 | 9.7% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.