FCC Consumer Complaints – 9 April 2023
Introduction
The Federal Communications Commission recorded 247 consumer complaints on Sunday, 9 April 2023 relating to telecommunications services, this was lower than the 398 complaints recorded the previous day. Submissions were made from 42 states and territories, with California accounting for the highest number of complaints at 46. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 247
- States & territories reporting
- 42
- Most common issue
- Billing (55)
- Most reported state/territory
- California (46)
Where the complaints came from
The 247 complaints recorded on 9 April 2023 were submitted from 196 cities across 42 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. At the city level, no single location accounted for a notable share of complaints.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 18.6% |
| New York | 16 | 6.5% |
| Texas | 16 | 6.5% |
| Illinois | 14 | 5.7% |
| Colorado | 13 | 5.3% |
| Florida | 12 | 4.9% |
| Washington | 12 | 4.9% |
| North Carolina | 9 | 3.6% |
| Arizona | 7 | 2.8% |
| Michigan | 7 | 2.8% |
| Other states and territories | 95 | 38.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 99 complaints. This was followed by Internet, which accounted for 98 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 99 | 40.1% |
| Internet | 98 | 39.7% |
| TV | 27 | 10.9% |
| Accessibility | 11 | 4.5% |
| Radio | 10 | 4.0% |
| Emergency | 2 | 0.8% |
Phone complaints
99 complaints were recorded in this category, representing 40.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 45 | 45.5% |
| Billing | 18 | 18.2% |
| Availability (including rural call completion) | 14 | 14.1% |
| Equipment | 10 | 10.1% |
| Number Portability (keeping your number if you change providers) | 5 | 5.1% |
| Privacy | 4 | 4.0% |
| Interference (including signal jammers) | 3 | 3.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
98 complaints were recorded in this category, representing 39.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 39.8% |
| Billing | 32 | 32.7% |
| Speed | 10 | 10.2% |
| Equipment | 7 | 7.1% |
| Interference | 7 | 7.1% |
| Privacy | 3 | 3.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
27 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 37.0% |
| Indecency | 5 | 18.5% |
| Billing | 4 | 14.8% |
| Interference | 4 | 14.8% |
| Loud Commercials | 4 | 14.8% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.