FCC Consumer Complaints – 10 April 2023
Introduction
On 10 April 2023, the Federal Communications Commission recorded 745 consumer complaints relating to telecommunications services, this represented an increase from the 247 complaints recorded the previous day. Complaints were reported across 49 states and territories, and California generated the highest number of submissions with 127 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 745
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (257)
- Most reported state/territory
- California (127)
Where the complaints came from
A total of 745 complaints were recorded on 10 April 2023, with reports originating from 532 cities in 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 17.0% |
| Texas | 53 | 7.1% |
| Florida | 45 | 6.0% |
| New York | 40 | 5.4% |
| Illinois | 31 | 4.2% |
| New Jersey | 30 | 4.0% |
| Michigan | 26 | 3.5% |
| Pennsylvania | 25 | 3.4% |
| Georgia | 24 | 3.2% |
| North Carolina | 23 | 3.1% |
| Other states and territories | 320 | 43.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 79 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 493 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 493 | 66.2% |
| Internet | 159 | 21.3% |
| TV | 54 | 7.2% |
| Radio | 19 | 2.6% |
| Accessibility | 13 | 1.7% |
| Emergency | 7 | 0.9% |
Phone complaints
493 complaints were recorded in this category, representing 66.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 257 | 52.1% |
| Billing | 74 | 15.0% |
| Availability (including rural call completion) | 48 | 9.7% |
| Equipment | 45 | 9.1% |
| Junk Faxes | 26 | 5.3% |
| Number Portability (keeping your number if you change providers) | 17 | 3.4% |
| Interference (including signal jammers) | 11 | 2.2% |
| Privacy | 8 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
159 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 37.7% |
| Availability | 58 | 36.5% |
| Interference | 16 | 10.1% |
| Speed | 11 | 6.9% |
| Equipment | 9 | 5.7% |
| Privacy | 5 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 46.3% |
| Availability | 12 | 22.2% |
| Indecency | 7 | 13.0% |
| Equipment | 4 | 7.4% |
| Loud Commercials | 4 | 7.4% |
| Interference | 2 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.