FCC Consumer Complaints – 11 April 2023
Introduction
On Tuesday, 11 April 2023, 891 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 745 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 362 complaints.
Key statistics
- Total complaints
- 891
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (362)
- Most reported state/territory
- California (109)
Where the complaints came from
On 11 April 2023, the 891 complaints recorded by the Federal Communications Commission were reported from 590 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.2% |
| Texas | 73 | 8.2% |
| Florida | 66 | 7.4% |
| New York | 55 | 6.2% |
| Illinois | 47 | 5.3% |
| Georgia | 33 | 3.7% |
| Ohio | 33 | 3.7% |
| North Carolina | 32 | 3.6% |
| Pennsylvania | 27 | 3.0% |
| Colorado | 26 | 2.9% |
| Other states and territories | 390 | 43.8% |
Location highlight
Complaints in California were reported across 85 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 618 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 618 | 69.4% |
| Internet | 176 | 19.8% |
| TV | 55 | 6.2% |
| Accessibility | 22 | 2.5% |
| Radio | 9 | 1.0% |
| Emergency | 7 | 0.8% |
| Request for Dispute Assistance | 4 | 0.4% |
Phone complaints
618 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 362 | 58.6% |
| Billing | 79 | 12.8% |
| Availability (including rural call completion) | 57 | 9.2% |
| Equipment | 46 | 7.4% |
| Privacy | 21 | 3.4% |
| Number Portability (keeping your number if you change providers) | 17 | 2.8% |
| Junk Faxes | 15 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.8% |
| Interference (including signal jammers) | 9 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
176 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 36.9% |
| Billing | 55 | 31.3% |
| Interference | 20 | 11.4% |
| Equipment | 14 | 8.0% |
| Privacy | 12 | 6.8% |
| Speed | 10 | 5.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 38.2% |
| Availability | 13 | 23.6% |
| Loud Commercials | 8 | 14.5% |
| Indecency | 7 | 12.7% |
| Interference | 3 | 5.5% |
| Equipment | 2 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.