FCC Consumer Complaints – 13 April 2023
Introduction
The Federal Communications Commission recorded 842 consumer complaints on Thursday, 13 April 2023 relating to telecommunications services, this was lower than the 880 complaints recorded the previous day. Complaints were reported across 48 states and territories, and California generated the highest number of submissions with 131 complaints. The largest number of complaints related to Unwanted Calls, with 385 complaints.
Key statistics
- Total complaints
- 842
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (385)
- Most reported state/territory
- California (131)
Where the complaints came from
A total of 842 complaints were recorded on 13 April 2023, with reports originating from 554 cities in 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 15.6% |
| Florida | 55 | 6.5% |
| Texas | 55 | 6.5% |
| New York | 52 | 6.2% |
| Colorado | 37 | 4.4% |
| Arizona | 33 | 3.9% |
| Georgia | 32 | 3.8% |
| North Carolina | 32 | 3.8% |
| Virginia | 30 | 3.6% |
| Pennsylvania | 29 | 3.4% |
| Other states and territories | 356 | 42.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 598 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 598 | 71.0% |
| Internet | 160 | 19.0% |
| TV | 56 | 6.7% |
| Radio | 13 | 1.5% |
| Accessibility | 8 | 1.0% |
| Emergency | 6 | 0.7% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
598 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 385 | 64.4% |
| Availability (including rural call completion) | 58 | 9.7% |
| Billing | 55 | 9.2% |
| Equipment | 31 | 5.2% |
| Number Portability (keeping your number if you change providers) | 28 | 4.7% |
| Interference (including signal jammers) | 16 | 2.7% |
| Privacy | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
160 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 37.5% |
| Availability | 58 | 36.3% |
| Equipment | 16 | 10.0% |
| Interference | 13 | 8.1% |
| Speed | 8 | 5.0% |
| Privacy | 5 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
56 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 35.7% |
| Availability | 16 | 28.6% |
| Indecency | 6 | 10.7% |
| Equipment | 5 | 8.9% |
| Privacy | 4 | 7.1% |
| Loud Commercials | 2 | 3.6% |
| Interference | 1 | 1.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.