FCC Consumer Complaints – 14 April 2023
Introduction
The Federal Communications Commission recorded 787 consumer complaints on 14 April 2023 relating to telecommunications services, this was lower than the 842 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 380 complaints.
Key statistics
- Total complaints
- 787
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (380)
- Most reported state/territory
- California (95)
Where the complaints came from
A total of 787 complaints were recorded on 14 April 2023, with reports originating from 518 cities in 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 12.1% |
| Texas | 55 | 7.0% |
| Florida | 54 | 6.9% |
| Illinois | 44 | 5.6% |
| Virginia | 40 | 5.1% |
| New York | 37 | 4.7% |
| Colorado | 34 | 4.3% |
| Georgia | 34 | 4.3% |
| Kentucky | 25 | 3.2% |
| Pennsylvania | 25 | 3.2% |
| Other states and territories | 344 | 43.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 589 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 589 | 74.8% |
| Internet | 141 | 17.9% |
| TV | 31 | 3.9% |
| Radio | 18 | 2.3% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
589 complaints were recorded in this category, representing 74.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 380 | 64.5% |
| Billing | 82 | 13.9% |
| Availability (including rural call completion) | 38 | 6.5% |
| Equipment | 27 | 4.6% |
| Number Portability (keeping your number if you change providers) | 25 | 4.2% |
| Interference (including signal jammers) | 12 | 2.0% |
| Junk Faxes | 9 | 1.5% |
| Privacy | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
141 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 38.3% |
| Availability | 44 | 31.2% |
| Equipment | 12 | 8.5% |
| Interference | 12 | 8.5% |
| Speed | 11 | 7.8% |
| Privacy | 8 | 5.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
31 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 48.4% |
| Availability | 6 | 19.4% |
| Interference | 3 | 9.7% |
| Loud Commercials | 3 | 9.7% |
| Equipment | 2 | 6.5% |
| Indecency | 2 | 6.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.