FCC Consumer Complaints – 15 April 2023
Introduction
On 15 April 2023, the Federal Communications Commission recorded 381 consumer complaints relating to telecommunications services, complaint volume fell from 787 complaints the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 381
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (144)
- Most reported state/territory
- California (50)
Where the complaints came from
A total of 381 complaints were recorded on 15 April 2023, with reports originating from 286 cities in 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 13.1% |
| Florida | 31 | 8.1% |
| New York | 24 | 6.3% |
| Illinois | 22 | 5.8% |
| Missouri | 17 | 4.5% |
| Texas | 17 | 4.5% |
| Ohio | 16 | 4.2% |
| Colorado | 15 | 3.9% |
| Georgia | 15 | 3.9% |
| Virginia | 14 | 3.7% |
| Other states and territories | 160 | 42.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 235 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 235 | 61.7% |
| Internet | 108 | 28.3% |
| TV | 24 | 6.3% |
| Radio | 9 | 2.4% |
| Emergency | 3 | 0.8% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
235 complaints were recorded in this category, representing 61.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 144 | 61.3% |
| Billing | 34 | 14.5% |
| Equipment | 17 | 7.2% |
| Availability (including rural call completion) | 14 | 6.0% |
| Number Portability (keeping your number if you change providers) | 8 | 3.4% |
| Privacy | 8 | 3.4% |
| Interference (including signal jammers) | 5 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.7% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
108 complaints were recorded in this category, representing 28.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 34.3% |
| Availability | 35 | 32.4% |
| Speed | 15 | 13.9% |
| Equipment | 9 | 8.3% |
| Privacy | 7 | 6.5% |
| Interference | 5 | 4.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.