FCC Consumer Complaints – 16 April 2023
Introduction
On Sunday, 16 April 2023, 312 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 381 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 312
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (85)
- Most reported state/territory
- California (41)
Where the complaints came from
Reports recorded on 16 April 2023 show 312 complaints originating from 242 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 13.1% |
| Florida | 30 | 9.6% |
| Illinois | 26 | 8.3% |
| New York | 18 | 5.8% |
| Pennsylvania | 17 | 5.4% |
| Colorado | 16 | 5.1% |
| Oregon | 15 | 4.8% |
| Texas | 14 | 4.5% |
| Georgia | 11 | 3.5% |
| Arizona | 9 | 2.9% |
| Other states and territories | 115 | 36.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 181 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 181 | 58.0% |
| Internet | 87 | 27.9% |
| TV | 32 | 10.3% |
| Radio | 7 | 2.2% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
181 complaints were recorded in this category, representing 58.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 85 | 47.0% |
| Availability (including rural call completion) | 28 | 15.5% |
| Billing | 22 | 12.2% |
| Equipment | 15 | 8.3% |
| Number Portability (keeping your number if you change providers) | 10 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 4.4% |
| Privacy | 7 | 3.9% |
| Interference (including signal jammers) | 5 | 2.8% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
87 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 39.1% |
| Billing | 22 | 25.3% |
| Speed | 12 | 13.8% |
| Interference | 7 | 8.0% |
| Privacy | 7 | 8.0% |
| Equipment | 5 | 5.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 28.1% |
| Indecency | 9 | 28.1% |
| Billing | 6 | 18.8% |
| Equipment | 2 | 6.3% |
| Interference | 2 | 6.3% |
| Loud Commercials | 1 | 3.1% |
| Privacy | 1 | 3.1% |
A broad mix of issues was reported in this category, with Availability, Indecency and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.