FCC Consumer Complaints – 18 April 2023
Introduction
A total of 832 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 18 April 2023, complaint volume increased from 740 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 359 complaints recorded.
Key statistics
- Total complaints
- 832
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (359)
- Most reported state/territory
- California (111)
Where the complaints came from
The 832 complaints recorded on 18 April 2023 were submitted from 586 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 13.3% |
| Florida | 67 | 8.1% |
| New York | 66 | 7.9% |
| Texas | 64 | 7.7% |
| Ohio | 39 | 4.7% |
| Pennsylvania | 37 | 4.4% |
| New Jersey | 36 | 4.3% |
| Illinois | 31 | 3.7% |
| Georgia | 29 | 3.5% |
| Colorado | 28 | 3.4% |
| Other states and territories | 324 | 38.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 572 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 572 | 68.8% |
| Internet | 169 | 20.3% |
| TV | 66 | 7.9% |
| Radio | 14 | 1.7% |
| Accessibility | 7 | 0.8% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
572 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 359 | 62.8% |
| Billing | 63 | 11.0% |
| Availability (including rural call completion) | 57 | 10.0% |
| Equipment | 33 | 5.8% |
| Number Portability (keeping your number if you change providers) | 19 | 3.3% |
| Interference (including signal jammers) | 13 | 2.3% |
| Junk Faxes | 10 | 1.7% |
| Privacy | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
169 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 36.7% |
| Availability | 50 | 29.6% |
| Interference | 21 | 12.4% |
| Privacy | 14 | 8.3% |
| Speed | 14 | 8.3% |
| Equipment | 8 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 25.8% |
| Availability | 16 | 24.2% |
| Indecency | 16 | 24.2% |
| Loud Commercials | 8 | 12.1% |
| Equipment | 5 | 7.6% |
| Interference | 2 | 3.0% |
| Privacy | 1 | 1.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.