FCC Consumer Complaints – 19 April 2023
Introduction
A total of 871 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 April 2023, this was higher than the 832 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 372 complaints recorded.
Key statistics
- Total complaints
- 871
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (372)
- Most reported state/territory
- California (114)
Where the complaints came from
The 871 complaints recorded on 19 April 2023 were submitted from 583 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 13.1% |
| Texas | 68 | 7.8% |
| Florida | 67 | 7.7% |
| Illinois | 55 | 6.3% |
| New York | 39 | 4.5% |
| Colorado | 35 | 4.0% |
| North Carolina | 34 | 3.9% |
| Massachusetts | 30 | 3.4% |
| Pennsylvania | 30 | 3.4% |
| Georgia | 27 | 3.1% |
| Other states and territories | 371 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 597 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 597 | 68.5% |
| Internet | 194 | 22.3% |
| TV | 61 | 7.0% |
| Radio | 17 | 2.0% |
| Emergency | 2 | 0.2% |
Phone complaints
597 complaints were recorded in this category, representing 68.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 372 | 62.3% |
| Billing | 72 | 12.1% |
| Availability (including rural call completion) | 37 | 6.2% |
| Equipment | 37 | 6.2% |
| Number Portability (keeping your number if you change providers) | 21 | 3.5% |
| Privacy | 20 | 3.4% |
| Junk Faxes | 16 | 2.7% |
| Interference (including signal jammers) | 13 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
194 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 37.1% |
| Availability | 66 | 34.0% |
| Interference | 20 | 10.3% |
| Equipment | 16 | 8.2% |
| Speed | 11 | 5.7% |
| Privacy | 9 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 31.1% |
| Indecency | 17 | 27.9% |
| Billing | 16 | 26.2% |
| Loud Commercials | 5 | 8.2% |
| Equipment | 2 | 3.3% |
| Interference | 1 | 1.6% |
A broad mix of issues was reported in this category, with Availability, Indecency and Billing among the most common.
Unwanted calls
There were 372 complaints relating to unwanted calls on this date, representing 42.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (213) 468-6080 | 5 | 1.3% |
| (832) 480-9382 | 2 | 0.5% |
| (202) 207-3536 | 1 | 0.3% |
| (202) 657-0316 | 1 | 0.3% |
| (202) 999-1565 | 1 | 0.3% |
| (203) 332-0826 | 1 | 0.3% |
| (203) 763-7270 | 1 | 0.3% |
| (206) 486-9878 | 1 | 0.3% |
| (209) 496-4543 | 1 | 0.3% |
| (209) 591-0161 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (213) 468-6080 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.