FCC Consumer Complaints – 20 April 2023
Introduction
A total of 859 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 April 2023, this represented a decline from the 871 complaints recorded the day before. Complaints were reported across 51 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 344 complaints recorded.
Key statistics
- Total complaints
- 859
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (344)
- Most reported state/territory
- Florida (147)
Where the complaints came from
On 20 April 2023, the 859 complaints recorded by the Federal Communications Commission were reported from 584 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 147 | 17.1% |
| California | 94 | 10.9% |
| Texas | 57 | 6.6% |
| New York | 54 | 6.3% |
| Illinois | 40 | 4.7% |
| Pennsylvania | 32 | 3.7% |
| Colorado | 26 | 3.0% |
| Virginia | 24 | 2.8% |
| New Jersey | 22 | 2.6% |
| Maryland | 21 | 2.4% |
| Other states and territories | 341 | 39.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 562 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 562 | 65.4% |
| Internet | 161 | 18.7% |
| Emergency | 56 | 6.5% |
| TV | 50 | 5.8% |
| Accessibility | 15 | 1.7% |
| Radio | 12 | 1.4% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
562 complaints were recorded in this category, representing 65.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 344 | 61.2% |
| Billing | 60 | 10.7% |
| Availability (including rural call completion) | 51 | 9.1% |
| Equipment | 23 | 4.1% |
| Number Portability (keeping your number if you change providers) | 23 | 4.1% |
| Privacy | 17 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.6% |
| Interference (including signal jammers) | 9 | 1.6% |
| Junk Faxes | 9 | 1.6% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
161 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 39.8% |
| Billing | 53 | 32.9% |
| Speed | 15 | 9.3% |
| Privacy | 11 | 6.8% |
| Equipment | 9 | 5.6% |
| Interference | 9 | 5.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Emergency complaints
56 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 22 | 39.3% |
| Other | 18 | 32.1% |
| Phone | 16 | 28.6% |
The largest share of complaints in this category related to Interference and Other, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.0% |
| Availability | 10 | 20.0% |
| Indecency | 9 | 18.0% |
| Equipment | 4 | 8.0% |
| Loud Commercials | 4 | 8.0% |
| Interference | 2 | 4.0% |
| Privacy | 1 | 2.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.