FCC Consumer Complaints – 21 April 2023
Introduction
The Federal Communications Commission recorded 679 consumer complaints on Friday, 21 April 2023 relating to telecommunications services, this represented a decline from the 859 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 679
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (248)
- Most reported state/territory
- California (96)
Where the complaints came from
The 679 complaints recorded on 21 April 2023 originated from 499 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 14.1% |
| Florida | 73 | 10.8% |
| Texas | 50 | 7.4% |
| New York | 37 | 5.4% |
| Illinois | 27 | 4.0% |
| Pennsylvania | 24 | 3.5% |
| Georgia | 22 | 3.2% |
| Colorado | 20 | 2.9% |
| New Jersey | 20 | 2.9% |
| Ohio | 19 | 2.8% |
| Other states and territories | 291 | 42.9% |
Location highlight
Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 440 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 440 | 64.8% |
| Internet | 178 | 26.2% |
| TV | 37 | 5.4% |
| Accessibility | 11 | 1.6% |
| Radio | 11 | 1.6% |
| Emergency | 2 | 0.3% |
Phone complaints
440 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 248 | 56.4% |
| Billing | 75 | 17.0% |
| Availability (including rural call completion) | 40 | 9.1% |
| Equipment | 34 | 7.7% |
| Number Portability (keeping your number if you change providers) | 20 | 4.5% |
| Privacy | 9 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.1% |
| Interference (including signal jammers) | 4 | 0.9% |
| Junk Faxes | 3 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
178 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 42.1% |
| Availability | 57 | 32.0% |
| Interference | 18 | 10.1% |
| Privacy | 15 | 8.4% |
| Speed | 7 | 3.9% |
| Equipment | 6 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 45.9% |
| Indecency | 10 | 27.0% |
| Availability | 6 | 16.2% |
| Equipment | 3 | 8.1% |
| Interference | 1 | 2.7% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.