FCC Consumer Complaints – 23 April 2023
Introduction
On Sunday, 23 April 2023, 354 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 364 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 354
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (100)
- Most reported state/territory
- California (64)
Where the complaints came from
A total of 354 complaints were recorded on 23 April 2023, with reports originating from 245 cities in 49 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. The strongest city-level concentration occurred in Colorado, where Westminster accounted for 29 of the 40 reports recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 18.1% |
| Colorado | 40 | 11.3% |
| Texas | 26 | 7.3% |
| New York | 16 | 4.5% |
| Florida | 15 | 4.2% |
| Illinois | 12 | 3.4% |
| Michigan | 11 | 3.1% |
| Virginia | 11 | 3.1% |
| Massachusetts | 10 | 2.8% |
| Arizona | 9 | 2.5% |
| Other states and territories | 140 | 39.5% |
Location highlight
Complaints in Colorado were heavily concentrated in Westminster, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 187 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 187 | 52.8% |
| Internet | 121 | 34.2% |
| TV | 32 | 9.0% |
| Radio | 8 | 2.3% |
| Accessibility | 3 | 0.8% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
187 complaints were recorded in this category, representing 52.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 100 | 53.5% |
| Billing | 23 | 12.3% |
| Equipment | 19 | 10.2% |
| Interference (including signal jammers) | 12 | 6.4% |
| Availability (including rural call completion) | 9 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 4.3% |
| Number Portability (keeping your number if you change providers) | 7 | 3.7% |
| Junk Faxes | 5 | 2.7% |
| Privacy | 3 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Interference (including signal jammers) among the most common.
Internet complaints
121 complaints were recorded in this category, representing 34.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 40.5% |
| Billing | 30 | 24.8% |
| Privacy | 17 | 14.0% |
| Interference | 14 | 11.6% |
| Speed | 6 | 5.0% |
| Equipment | 5 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 28.1% |
| Indecency | 7 | 21.9% |
| Loud Commercials | 7 | 21.9% |
| Availability | 6 | 18.8% |
| Interference | 3 | 9.4% |
A broad mix of issues was reported in this category, with Billing, Indecency and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.