FCC Consumer Complaints – 24 April 2023
Introduction
On 24 April 2023, 754 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 354 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 754
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (280)
- Most reported state/territory
- California (106)
Where the complaints came from
Across 542 cities in 48 states and territories, a total of 754 complaints were recorded on 24 April 2023. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 14.1% |
| Texas | 58 | 7.7% |
| Florida | 57 | 7.6% |
| Georgia | 37 | 4.9% |
| New York | 37 | 4.9% |
| Illinois | 36 | 4.8% |
| Colorado | 34 | 4.5% |
| North Carolina | 31 | 4.1% |
| Massachusetts | 25 | 3.3% |
| Ohio | 25 | 3.3% |
| Other states and territories | 308 | 40.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 73 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 492 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 492 | 65.3% |
| Internet | 187 | 24.8% |
| TV | 55 | 7.3% |
| Radio | 10 | 1.3% |
| Accessibility | 6 | 0.8% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
492 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 280 | 56.9% |
| Billing | 68 | 13.8% |
| Equipment | 46 | 9.3% |
| Availability (including rural call completion) | 39 | 7.9% |
| Interference (including signal jammers) | 14 | 2.8% |
| Number Portability (keeping your number if you change providers) | 14 | 2.8% |
| Junk Faxes | 13 | 2.6% |
| Privacy | 9 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
187 complaints were recorded in this category, representing 24.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 36.9% |
| Billing | 60 | 32.1% |
| Interference | 17 | 9.1% |
| Privacy | 17 | 9.1% |
| Equipment | 14 | 7.5% |
| Speed | 10 | 5.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 38.2% |
| Availability | 16 | 29.1% |
| Equipment | 7 | 12.7% |
| Loud Commercials | 6 | 10.9% |
| Indecency | 5 | 9.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.