FCC Consumer Complaints – 25 April 2023
Introduction
A total of 858 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 April 2023, this was higher than the 754 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 858
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (324)
- Most reported state/territory
- California (109)
Where the complaints came from
Across 605 cities in 47 states and territories, a total of 858 complaints were recorded on 25 April 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.7% |
| Texas | 79 | 9.2% |
| Florida | 66 | 7.7% |
| New York | 55 | 6.4% |
| Illinois | 53 | 6.2% |
| Pennsylvania | 31 | 3.6% |
| Michigan | 30 | 3.5% |
| Ohio | 30 | 3.5% |
| North Carolina | 28 | 3.3% |
| Georgia | 24 | 2.8% |
| Other states and territories | 353 | 41.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 586 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 586 | 68.3% |
| Internet | 201 | 23.4% |
| TV | 46 | 5.4% |
| Radio | 11 | 1.3% |
| Accessibility | 10 | 1.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
586 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 324 | 55.3% |
| Billing | 111 | 18.9% |
| Availability (including rural call completion) | 52 | 8.9% |
| Equipment | 28 | 4.8% |
| Junk Faxes | 20 | 3.4% |
| Number Portability (keeping your number if you change providers) | 17 | 2.9% |
| Interference (including signal jammers) | 12 | 2.0% |
| Privacy | 11 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
201 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 42.8% |
| Billing | 69 | 34.3% |
| Speed | 16 | 8.0% |
| Equipment | 11 | 5.5% |
| Interference | 10 | 5.0% |
| Privacy | 9 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 43.5% |
| Availability | 11 | 23.9% |
| Indecency | 6 | 13.0% |
| Loud Commercials | 4 | 8.7% |
| Interference | 3 | 6.5% |
| Equipment | 1 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.