FCC Consumer Complaints – 26 April 2023
Introduction
On Wednesday, 26 April 2023, 818 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 858 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 818
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (111)
Where the complaints came from
Across 575 cities in 50 states and territories, a total of 818 complaints were recorded on 26 April 2023. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 13.6% |
| Texas | 70 | 8.6% |
| Florida | 56 | 6.8% |
| New York | 45 | 5.5% |
| Illinois | 32 | 3.9% |
| Virginia | 32 | 3.9% |
| Pennsylvania | 30 | 3.7% |
| Colorado | 27 | 3.3% |
| Michigan | 26 | 3.2% |
| Ohio | 25 | 3.1% |
| Other states and territories | 364 | 44.5% |
Location highlight
Complaints in California were reported across 69 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 555 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 555 | 67.8% |
| Internet | 201 | 24.6% |
| TV | 45 | 5.5% |
| Radio | 9 | 1.1% |
| Emergency | 6 | 0.7% |
| Accessibility | 2 | 0.2% |
Phone complaints
555 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 58.0% |
| Billing | 77 | 13.9% |
| Availability (including rural call completion) | 49 | 8.8% |
| Equipment | 34 | 6.1% |
| Number Portability (keeping your number if you change providers) | 20 | 3.6% |
| Junk Faxes | 18 | 3.2% |
| Interference (including signal jammers) | 13 | 2.3% |
| Privacy | 13 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 40.3% |
| Billing | 66 | 32.8% |
| Interference | 19 | 9.5% |
| Privacy | 14 | 7.0% |
| Speed | 13 | 6.5% |
| Equipment | 8 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 48.9% |
| Availability | 10 | 22.2% |
| Indecency | 4 | 8.9% |
| Equipment | 3 | 6.7% |
| Loud Commercials | 3 | 6.7% |
| Interference | 2 | 4.4% |
| Privacy | 1 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 322 complaints relating to unwanted calls were recorded on this date, representing 39.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (434) 217-4877 | 5 | 1.6% |
| (855) 373-6926 | 2 | 0.6% |
| (205) 794-6433 | 1 | 0.3% |
| (205) 898-6138 | 1 | 0.3% |
| (206) 326-1143 | 1 | 0.3% |
| (209) 680-6321 | 1 | 0.3% |
| (210) 893-2579 | 1 | 0.3% |
| (213) 546-9934 | 1 | 0.3% |
| (213) 558-5121 | 1 | 0.3% |
| (213) 566-8350 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (434) 217-4877 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.