FCC Consumer Complaints – 27 April 2023
Introduction
On Thursday, 27 April 2023, 854 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 818 complaints the day before. Complaints were reported across 51 states and territories, and California generated the highest number of submissions with 136 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 370 complaints.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (370)
- Most reported state/territory
- California (136)
Where the complaints came from
The 854 complaints recorded on 27 April 2023 originated from 559 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 15.9% |
| Florida | 68 | 8.0% |
| Texas | 65 | 7.6% |
| New York | 51 | 6.0% |
| Illinois | 45 | 5.3% |
| North Carolina | 33 | 3.9% |
| Virginia | 30 | 3.5% |
| Colorado | 29 | 3.4% |
| Georgia | 28 | 3.3% |
| Pennsylvania | 28 | 3.3% |
| Other states and territories | 341 | 39.9% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 578 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 578 | 67.7% |
| Internet | 201 | 23.5% |
| TV | 59 | 6.9% |
| Radio | 11 | 1.3% |
| Accessibility | 5 | 0.6% |
Phone complaints
578 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 370 | 64.0% |
| Billing | 61 | 10.6% |
| Equipment | 40 | 6.9% |
| Availability (including rural call completion) | 37 | 6.4% |
| Number Portability (keeping your number if you change providers) | 25 | 4.3% |
| Interference (including signal jammers) | 15 | 2.6% |
| Privacy | 15 | 2.6% |
| Junk Faxes | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
201 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 40.3% |
| Billing | 67 | 33.3% |
| Privacy | 16 | 8.0% |
| Speed | 15 | 7.5% |
| Equipment | 11 | 5.5% |
| Interference | 11 | 5.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 44.1% |
| Availability | 12 | 20.3% |
| Loud Commercials | 10 | 16.9% |
| Indecency | 5 | 8.5% |
| Equipment | 4 | 6.8% |
| Privacy | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.