FCC Consumer Complaints – 28 April 2023
Introduction
A total of 757 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 April 2023, complaint volume fell from 854 complaints the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 345 complaints.
Key statistics
- Total complaints
- 757
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (345)
- Most reported state/territory
- California (103)
Where the complaints came from
On 28 April 2023, the 757 complaints recorded by the Federal Communications Commission were reported from 519 cities across 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 13.6% |
| Texas | 73 | 9.6% |
| Florida | 59 | 7.8% |
| New York | 51 | 6.7% |
| Colorado | 32 | 4.2% |
| Virginia | 31 | 4.1% |
| Illinois | 27 | 3.6% |
| Georgia | 24 | 3.2% |
| Ohio | 23 | 3.0% |
| Pennsylvania | 22 | 2.9% |
| Other states and territories | 312 | 41.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 540 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 540 | 71.3% |
| Internet | 157 | 20.7% |
| TV | 43 | 5.7% |
| Radio | 12 | 1.6% |
| Accessibility | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
540 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 345 | 63.9% |
| Billing | 72 | 13.3% |
| Availability (including rural call completion) | 40 | 7.4% |
| Equipment | 28 | 5.2% |
| Number Portability (keeping your number if you change providers) | 19 | 3.5% |
| Interference (including signal jammers) | 12 | 2.2% |
| Privacy | 11 | 2.0% |
| Junk Faxes | 5 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
157 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 38.2% |
| Billing | 51 | 32.5% |
| Privacy | 16 | 10.2% |
| Interference | 14 | 8.9% |
| Speed | 10 | 6.4% |
| Equipment | 6 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 39.5% |
| Indecency | 8 | 18.6% |
| Availability | 6 | 14.0% |
| Loud Commercials | 5 | 11.6% |
| Equipment | 4 | 9.3% |
| Interference | 2 | 4.7% |
| Privacy | 1 | 2.3% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.