FCC Consumer Complaints – 29 April 2023
Introduction
The Federal Communications Commission recorded 411 consumer complaints on Saturday, 29 April 2023 relating to telecommunications services, this was lower than the 757 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 411
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (150)
- Most reported state/territory
- California (63)
Where the complaints came from
Reports recorded on 29 April 2023 show 411 complaints originating from 291 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Colorado, where Westminster accounted for 27 of the 42 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 15.3% |
| Colorado | 42 | 10.2% |
| Texas | 29 | 7.1% |
| Florida | 26 | 6.3% |
| New York | 22 | 5.4% |
| Illinois | 20 | 4.9% |
| North Carolina | 19 | 4.6% |
| Virginia | 13 | 3.2% |
| New Jersey | 12 | 2.9% |
| Pennsylvania | 12 | 2.9% |
| Other states and territories | 153 | 37.2% |
Location highlight
Westminster accounted for the majority of complaints recorded in Colorado.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 247 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 247 | 60.1% |
| Internet | 124 | 30.2% |
| TV | 30 | 7.3% |
| Radio | 6 | 1.5% |
| Accessibility | 3 | 0.7% |
| Emergency | 1 | 0.2% |
Phone complaints
247 complaints were recorded in this category, representing 60.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 150 | 60.7% |
| Billing | 35 | 14.2% |
| Equipment | 21 | 8.5% |
| Availability (including rural call completion) | 20 | 8.1% |
| Number Portability (keeping your number if you change providers) | 9 | 3.6% |
| Interference (including signal jammers) | 4 | 1.6% |
| Privacy | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Junk Faxes | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
124 complaints were recorded in this category, representing 30.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 40.3% |
| Billing | 32 | 25.8% |
| Privacy | 14 | 11.3% |
| Interference | 10 | 8.1% |
| Equipment | 9 | 7.3% |
| Speed | 9 | 7.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 36.7% |
| Availability | 6 | 20.0% |
| Indecency | 5 | 16.7% |
| Loud Commercials | 5 | 16.7% |
| Interference | 2 | 6.7% |
| Equipment | 1 | 3.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.