FCC Consumer Complaints – 30 April 2023
Introduction
The Federal Communications Commission recorded 302 consumer complaints on Sunday, 30 April 2023 relating to telecommunications services, complaint volume fell from 411 complaints the previous day. Reports were received from 44 states and territories, with Florida recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 302
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (73)
- Most reported state/territory
- Florida (35)
Where the complaints came from
Reports recorded on 30 April 2023 show 302 complaints originating from 238 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 35 | 11.6% |
| California | 32 | 10.6% |
| Texas | 24 | 7.9% |
| New York | 23 | 7.6% |
| Colorado | 15 | 5.0% |
| Illinois | 15 | 5.0% |
| Virginia | 14 | 4.6% |
| North Carolina | 10 | 3.3% |
| Georgia | 8 | 2.6% |
| New Jersey | 8 | 2.6% |
| Other states and territories | 118 | 39.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 164 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 164 | 54.3% |
| Internet | 95 | 31.5% |
| TV | 27 | 8.9% |
| Radio | 12 | 4.0% |
| Accessibility | 3 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
164 complaints were recorded in this category, representing 54.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 73 | 44.5% |
| Equipment | 29 | 17.7% |
| Billing | 22 | 13.4% |
| Availability (including rural call completion) | 14 | 8.5% |
| Number Portability (keeping your number if you change providers) | 12 | 7.3% |
| Privacy | 8 | 4.9% |
| Interference (including signal jammers) | 3 | 1.8% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Equipment, Billing and Availability (including rural call completion) among the most common.
Internet complaints
95 complaints were recorded in this category, representing 31.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 38.9% |
| Billing | 34 | 35.8% |
| Privacy | 10 | 10.5% |
| Interference | 8 | 8.4% |
| Equipment | 3 | 3.2% |
| Speed | 3 | 3.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.