FCC Consumer Complaints – 2 May 2023
Introduction
On Tuesday, 2 May 2023, 848 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 796 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 848
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (329)
- Most reported state/territory
- California (109)
Where the complaints came from
The 848 complaints recorded on 2 May 2023 were submitted from 579 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.9% |
| Florida | 72 | 8.5% |
| New York | 65 | 7.7% |
| Texas | 63 | 7.4% |
| Pennsylvania | 44 | 5.2% |
| Illinois | 41 | 4.8% |
| Georgia | 30 | 3.5% |
| Arizona | 25 | 2.9% |
| Colorado | 25 | 2.9% |
| North Carolina | 22 | 2.6% |
| Other states and territories | 352 | 41.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 75 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 578 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 578 | 68.2% |
| Internet | 209 | 24.6% |
| TV | 43 | 5.1% |
| Radio | 14 | 1.7% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
578 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 329 | 56.9% |
| Billing | 83 | 14.4% |
| Availability (including rural call completion) | 56 | 9.7% |
| Equipment | 41 | 7.1% |
| Interference (including signal jammers) | 21 | 3.6% |
| Number Portability (keeping your number if you change providers) | 20 | 3.5% |
| Privacy | 10 | 1.7% |
| Junk Faxes | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
209 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 34.9% |
| Billing | 65 | 31.1% |
| Interference | 21 | 10.0% |
| Privacy | 21 | 10.0% |
| Equipment | 15 | 7.2% |
| Speed | 14 | 6.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 44.2% |
| Availability | 11 | 25.6% |
| Indecency | 6 | 14.0% |
| Loud Commercials | 5 | 11.6% |
| Equipment | 1 | 2.3% |
| Interference | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
329 complaints relating to unwanted calls were recorded on this date, accounting for 38.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 535-9492 | 5 | 1.5% |
| (202) 677-7667 | 1 | 0.3% |
| (203) 298-7931 | 1 | 0.3% |
| (209) 485-3193 | 1 | 0.3% |
| (209) 579-1223 | 1 | 0.3% |
| (213) 401-7584 | 1 | 0.3% |
| (213) 567-9590 | 1 | 0.3% |
| (216) 424-3575 | 1 | 0.3% |
| (217) 204-0011 | 1 | 0.3% |
| (217) 432-9901 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 535-9492 | 5 | 1.5% |
| (502) 305-7054 | 2 | 0.6% |
| (866) 371-4212 | 2 | 0.6% |
| (201) 736-3017 | 1 | 0.3% |
| (205) 332-1344 | 1 | 0.3% |
| (205) 855-5636 | 1 | 0.3% |
| (209) 297-7121 | 1 | 0.3% |
| (209) 299-0419 | 1 | 0.3% |
| (209) 740-6097 | 1 | 0.3% |
| (210) 294-6877 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (866) 535-9492 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.