FCC Consumer Complaints – 3 May 2023
Introduction
On 3 May 2023, the Federal Communications Commission recorded 825 consumer complaints relating to telecommunications services, complaint volume fell from 848 complaints the previous day. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 124 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 348 complaints.
Key statistics
- Total complaints
- 825
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (348)
- Most reported state/territory
- California (124)
Where the complaints came from
The 825 complaints recorded on 3 May 2023 were submitted from 574 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 15.0% |
| Texas | 55 | 6.7% |
| Florida | 52 | 6.3% |
| New York | 37 | 4.5% |
| Pennsylvania | 36 | 4.4% |
| Michigan | 31 | 3.8% |
| Ohio | 31 | 3.8% |
| Colorado | 29 | 3.5% |
| Arizona | 27 | 3.3% |
| Georgia | 26 | 3.2% |
| Other states and territories | 377 | 45.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 575 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 575 | 69.7% |
| Internet | 183 | 22.2% |
| TV | 47 | 5.7% |
| Radio | 12 | 1.5% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
575 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 348 | 60.5% |
| Billing | 69 | 12.0% |
| Availability (including rural call completion) | 55 | 9.6% |
| Equipment | 36 | 6.3% |
| Number Portability (keeping your number if you change providers) | 30 | 5.2% |
| Junk Faxes | 16 | 2.8% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 5 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
183 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 36.6% |
| Billing | 67 | 36.6% |
| Interference | 18 | 9.8% |
| Equipment | 11 | 6.0% |
| Privacy | 10 | 5.5% |
| Speed | 10 | 5.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 55.3% |
| Availability | 13 | 27.7% |
| Interference | 3 | 6.4% |
| Equipment | 2 | 4.3% |
| Indecency | 2 | 4.3% |
| Loud Commercials | 1 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.