FCC Consumer Complaints – 6 May 2023
Introduction
A total of 359 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 6 May 2023, this was lower than the 822 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 359
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (102)
- Most reported state/territory
- California (50)
Where the complaints came from
The 359 complaints recorded on 6 May 2023 originated from 288 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 13.9% |
| Texas | 27 | 7.5% |
| Florida | 24 | 6.7% |
| New York | 17 | 4.7% |
| Arizona | 15 | 4.2% |
| New Jersey | 14 | 3.9% |
| Virginia | 14 | 3.9% |
| Massachusetts | 12 | 3.3% |
| Washington | 12 | 3.3% |
| Colorado | 11 | 3.1% |
| Other states and territories | 163 | 45.4% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 210 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 210 | 58.5% |
| Internet | 120 | 33.4% |
| TV | 21 | 5.8% |
| Radio | 7 | 1.9% |
| Emergency | 1 | 0.3% |
Phone complaints
210 complaints were recorded in this category, representing 58.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 102 | 48.6% |
| Billing | 34 | 16.2% |
| Availability (including rural call completion) | 23 | 11.0% |
| Equipment | 17 | 8.1% |
| Privacy | 14 | 6.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 3.3% |
| Interference (including signal jammers) | 5 | 2.4% |
| Number Portability (keeping your number if you change providers) | 5 | 2.4% |
| Slamming (change of your carrier without permission) | 3 | 1.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
120 complaints were recorded in this category, representing 33.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 44.2% |
| Billing | 36 | 30.0% |
| Interference | 10 | 8.3% |
| Equipment | 9 | 7.5% |
| Speed | 8 | 6.7% |
| Privacy | 4 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.